Last drafted: September 2, 2026
Completing a purchase constitutes your acceptance of this Refund Policy and of the Package License Terms. If you do not accept them, do not purchase. These terms apply to the CMMC Level 1 (FAR 52.204-21) Starter Package and the CMMC Level 2 (NIST SP 800-171) Full Package.
This policy covers downloadable documentation packages only. It does not apply to advisory, assessment or consulting services, which are governed exclusively by the signed Statement of Work and Master Services Agreement for that engagement. Nothing in this policy varies, limits or replaces the terms of any signed services agreement.
Throughout this policy, an “organization” means the purchasing legal entity, identified by its CAGE code where one exists, together with its parent, subsidiaries and affiliates.
An order is fulfilled at the moment the package is made available for download — immediately on payment — whether or not you have downloaded it. Once fulfilled, an order cannot be cancelled, returned or refunded.
Express acknowledgement. By purchasing, you request immediate performance and immediate delivery of digital content, you acknowledge that delivery begins at once, and to the fullest extent permitted by applicable law you waive any right of cancellation, withdrawal or “cooling-off” period that would otherwise apply to the sale of digital content.
We are direct about the reason. This is intellectual property delivered in its entirety in seconds. There is no way to confirm that a purchaser has deleted a document library, and no way to un-deliver it. This is the standard position across this market.
Every fact that determines fit is published before payment, and you are expected to review it:
-the full contents manifest, itemised by document type with file counts;
-the standard and revision the library is written to — NIST SP 800-171 Rev 2 numbering — and which control identifiers are covered;
-the level guidance distinguishing FCI from CUI and which package applies to your contracts;
-the editing expectation: these are adoptable policies requiring your company name, system boundary and control owners, not fill-in-the-blank forms;
-that this is documentation, not certification.
If your download fails, or a file is corrupted, incomplete, or does not open, notify us within 14 days of the purchase date.
The remedy is replacement — a fresh download link, a repaired file, or the missing document. A refund is issued only if we are unable to supply you a working copy of what you purchased. That is the sole circumstance in which money is returned under this policy.
This remedy covers technical defects in delivery. It does not cover disagreement with the content, scope, format or usefulness of the documents.
If you purchased the wrong tier, we will exchange it within 14 days of the purchase date. This is an exchange, not a refund.
Level 1 to Level 2: we apply what you paid toward the Level 2 package and you pay the difference in price. Level 2 to Level 1: we move you to the Level 1 package and return the difference in price.
An exchange is available once per organization and is conditional on your written confirmation that all copies of the package being exchanged have been deleted and that none of its content has been incorporated into your documentation. Exchanges are granted at our reasonable discretion and are not available where the original package has been redistributed or shared outside your organization.
The remedies in sections 4 and 5 are your sole and exclusive remedies in connection with a purchase. No other refund, credit, discount, proration, partial refund or compensation is available, whether for the package as a whole or for any individual document within it.
-Change of mind, or regret after download.
-Dissatisfaction with the amount of editing required, which is disclosed before purchase.
-The package not producing a certification or assessment outcome. Certification is issued only by an authorized C3PAO following an assessment; CMMC Level 1 is met by an annual self-assessment affirmed in SPRS by a company officer.
-A change in your circumstances — a contract lost, a scope change, a decision not to pursue CMMC, or a change in the underlying standard.
-Requests made more than 14 days after the purchase date.
-Failure to review the material listed in section 3.
-Any package resold, redistributed, sublicensed or shared outside the purchasing organization, which voids the license and every remedy in this policy.
If a refund is issued under any circumstance, your license to the package terminates automatically on the date the refund is processed. You must immediately delete all copies in your possession or control, and cease all use of the content.
Continued use, adaptation, or retention of the package after a refund or chargeback constitutes unlicensed use of copyrighted material. The obligations governing redistribution, resale and derivative use survive termination.
Initiating a chargeback does not terminate your obligations under the Package License Terms and does not entitle you to retain or continue using the package. A chargeback filed in place of contacting us is a material breach of the license, and the license terminates immediately on filing.
We maintain purchase, delivery and download records and will submit them, together with this policy and evidence of the pre-purchase disclosures in section 3, in response to any dispute. We reserve the right to recover fees, costs and chargeback charges, and to decline future business with the organization concerned.
Email us first. If something is genuinely wrong with your files, section 4 resolves it faster than a dispute.
-No variation. No employee, contractor or representative has authority to vary this policy. Any variation is effective only if given in writing by an officer of Lumos Innovations, LLC.
-Precedence. Where this policy conflicts with the Package License Terms as to refunds, this policy controls. Where it conflicts with a signed agreement covering a paid engagement, that agreement controls.
-Governing law. This policy is governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
-Severability. If any provision is held unenforceable, the remainder continues in effect.
Changes. We may update this policy. The version in effect on your purchase date governs your purchase.
Email contactus@lumosinnovations.com from the address used at purchase, describing the issue. No ticket system, no web form. A human reads it and replies.
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Ohio.